Black Forest Decor has a Five Star Merchant rating and offers 100% customer satisfaction for all merchandise.
Price Match Guarantee
If you find an identical item priced lower at a different online store, Black Forest Décor will match that price within 5 days after your purchase was made (price match includes shipping, handling & discounts). We also do not price match to companies or websites that require a membership fee. In order to qualify you must email the competitor’s website address and your order number, name, and address to support@blackforestdecor.com
Price Match Exclusions & Rules:
1. Additional discounts, promotions, and free shipping offers from Black Forest Décor can not be used on price matched orders.
2. We must be notified before your order is placed or within 5 days after placing your order.
3. Merchandise must be offered by a reputable U.S. retail company.
4. The items that are price matched must be identical.
5. Proof of the competitors shipping and handling fees must be provided.
6. We do not price match internet auctions, manufacturer/wholesale prices or affiliate websites.
7. We do not price match items that are advertised as closeout, clearance or overstocked.
Pricing Policy
Black Forest Decor has the right to refuse or cancel orders involving incorrectly posted prices, or price typos, on blackforestdecor.com. Black Forest Decor cannot honor orders with prices that are mistakenly listed on its Web site. We apologize in advance for possible errors on our part, and will make all efforts to ensure correct pricing.
REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us. Black Forest Decor has a 5 star rating for excellent customer service. Please read our hassle free 60 day return policy.
Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.
Not satisfied - If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be in excellent unused condition and adequately packed with original packing material and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.